IT Help Requests & Priorities
Psychiatry
To request IT assistance involving Department of Psychiatry owned hardware and software, please contact Department IT staff in the following order:
- Your 'Local Department IT Expert'
- Department IT Manager
- Other Department IT staff
- Department Manager (if IT problem is super-critical) (T: 8344 4307)
- Faculty IT Help Desk
- As a last resort the central University Information Services IT Service Desk
University
IT assistance involving central University systems and accounts, should be directed the relevant help desk:
- Accounts Registration System - Information Services IT Service Desk
- Blackboard - LMS IT Service Desk
- Email - Information Services IT Service Desk
- Themis - Themis Help Desk
- Topclass - Faculty IT Help Desk
Hospital
IT assistance involving Hospital systems and accounts, should obviously be directed the relevant help desk:
- Melbourne Health Help Desk
- St Vincent's Health
- Austin Health
- Women's & Children's Health
- Ramsay Health
- Healthscope
IT Priorities
The order of IT projects and IT requests for assistance are ranked in order of priority and impact upon the Department and its various sections.
Impact Level
- An emergency incident which requires immediate attention due to the loss of core IT services which affects the majority of the Department .
- Significant loss of functionality of core IT services affecting > 20 staff.
- Significant loss of functionality of core IT services affecting < 20 staff
or minor loss of functionality of core functionality affecting > 20 staff. - Minor loss of functionality of core functionality affecting < 20 staff
or loss of non-core IT functionality. - Minor fault that has no real tangible impact and can be fixed during the next scheduled IT visit.
Priority Level
- Fileserver data integrity
- Fileserver hardware
- Network
- Data backup
- Security
- Network printers
- Desktop - Aproved hardware
- Desktop - SOE software
- Desktop - Additional supported software
- Personal printers