Telephones
University Telephone System
Level 1 North, Main Building, Royal Melbourne Hospital
Access to Melbourne Health PABX
To dial a hospital extension within the internal hospital PABX network:
- Dial #*1 (NB: No dial tone can be heard to indicate tie line selection of hospital PABX)
- Then dial 5 digit hospital extension
NB: This can be used to call the following locations at zero cost to the Department:
RMH
130 Bell St Coburg
ORYGEN Poplar Rd
General Usage Functions
Call Back
If you dial a busy extension:
- Press CALL BACK or dial *0
- Hang up
- You may dial or receive calls during this waiting period
- When both extensions are free, your phone will ring
- Lift handset and the other extension will ring
To Cancel
- Lift handset
- Press CALL BACK or dial #0
Call On Hold
- Press HOLD ö the line will flash and HLD will be displayed on LCD screen
- To retrieve the call press flashing line
Transferring A Call
- Whilst on a call press Transfer
- Dial extension number and announce the call
- If call is accepted, hang up
- If call is rejected allow other extension to hang up and the call will be returned
- If extension is busy or unanswered press Transfer to get call back
* Note ö To transfer to a Hospital phone line dial #*1 then the extension
Last Number Redial
Redial any of the last 5 numbers you have dialled internally or external
- Press Redial repeatedly until the desired number is displayed
- Press # to dial the selected number
Intercom (D/term only)
To speak over the intercom to other DTERM telephones only
- Dial extension
- Press VOICE button
- Speak over intercom
- Replace handset to disconnect
* Note ö Using this feature could result in over hearing conversations that are going on in the room
Conference Call
To establish a 3 way conversation
- Pick up handset and dial first number required
- Whilst on the call, press Transfer (TRF) button
- Caller will be placed on hold
- Dial extension number or external number
- When called answered by third party, press CNF to establish a 3 way conversation
Note: Any party may exit conference by hanging up
Call Forwarding / Diverting
Call Forward All
This will forward all calls immediately to selected extension
To Set
- Lift handset
- Press FWD ALL or dial *1
- Dial extension number your calls are to be forwarded to
- Hang up
To Cancel
- Lift handset
- Press FWD ALL or dial #1
- Hang up
Call Forward No Answer
This will forward all calls if not answered in approx 4-6 rings
To Set
- Lift handset
- Press FWD NANS or dial *2
- Dial extension number your calls are to be forwarded to
- Hang up
To Cancel
- Lift handset
- Press FWD NANS or dial #2
- Hang up
Call Forward Busy
This will forward all calls if your extension is busy
To Set
- Lift handset
- Press FWD BSY or dial *3
- Dial extension number your calls are to be forwarded to
- Hang up
To Cancel
- Lift handset
- Press FWD BSY or dial #3
- Hang up
Links
- Melbourne Health Phone Directory (intranet)
- University Telephone Directory
- University Telephone Systems